SHANGHAI RISEON INDUSTRY CO., LTD.
One-stop safety for gas cylinders worldwide
Home » Service

SERVICE

Pre-Sales Service

 Needs Analysis & Technical Consultation
Clients initiate contact through our website, email, or phone to discuss their requirements, including application scenarios, gas types, operating pressures, and required specifications.

Our technical team offers preliminary product selection guidance based on our core product lines, which include seamless steel gas cylinders, welded gas cylinders, steel-lined fiber-composite cylinders, and fire-fighting gas cylinders.

We provide comprehensive company documentation detailing our qualifications, production capabilities, and quality assurance infrastructure. This includes details on our 200-acre facility, 56,000 m² of production space, and advanced testing laboratories for physical, chemical, and non-destructive testing.
 
 Product Solutions & Quotation Support
We provide detailed product documentation, including parameter tables, specifications, models, material certifications, and applicable industry standards, tailored to your specific requirements.

A formal quotation (Pro Form Invoice) is issued, clearly stating payment terms, delivery schedules, and other commercial details.

For projects requiring special certifications or custom solutions (such as non-standard pressure ratings or specific safety standards), we provide dedicated support and will clarify the associated timeline and delivery cycle.

In-Sales Service

 Production Schedule and Quality Control
Production Planning & Tracking
Upon order confirmation, we will formulate a detailed production plan and provide you with regular progress updates, supported by on-site photos or videos.

In-Process Quality Assurance
Throughout the manufacturing process, we strictly adhere to our comprehensive quality management system, which includes rigorous procedures such as physicochemical and non-destructive testing, to ensure consistent product quality.

Pre-Shipment Verification & Documentation
Prior to shipment, we provide a complete set of shipping documents, including product certificates, material test reports, and inspection records, to ensure full compliance with export requirements.
 Packaging and Shipping Services
We provide appropriate packaging (including steel pallets, wooden pallets, unpackaged options, or customized solutions) according to export requirements and customer specifications.
We provide packing lists with dimensions, gross/net weights, and carton quantities to facilitate customer bookings.
We support various trade terms (including FOB, CIF, DDP) and assist customers with shipping and logistics arrangements.

 Export Documentation and Certification Support
We provide a complete set of export documents, including commercial invoice, packing list, bill of lading, and certificate of origin (CO).
If required by the customer's country/region, we can assist in providing product certifications, commodity inspection reports, or third-party testing reports.
Our company is registered on the National Standards Information Public Service Platform and is qualified to serve as a standards drafting unit.
National Standards Information Public Service Platform

After-Sales Service

 Delivery Tracking and Customs Clearance Support
Following shipment, we provide real-time transportation status updates to help customers monitor arrival schedules and navigate customs clearance procedures.
Should customers encounter any customs clearance challenges at the destination port, we can provide expert guidance and assist with required documentation.

 Technical Support and Maintenance Services
We offer comprehensive technical guidance covering proper product usage, storage protocols, testing requirements, and maintenance procedures to ensure safe and compliant operation of gas cylinder products.
In the event of product quality concerns during use, we guarantee prompt response and will provide appropriate technical analysis, repair, or replacement solutions.
We strongly recommend users perform regular safety inspections and airtightness testing on gas cylinders to maintain optimal performance and extend service life.
 
 Customer Follow-up and Long-Term Cooperation
Following each completed order, we conduct customer satisfaction surveys to gather valuable user feedback.
For our long-term cooperative partners, we provide priority access to product samples, preferential pricing policies, and continuous updates on product improvements and new manufacturing processes.
We maintain detailed customer profiles and continuously monitor equipment performance and evolving market demands to better serve your needs.

PRODUCTION PROCESS

Our cylinder manufacturing process follows strict international standards from raw material selection to final inspection. High-quality steel is precisely cut and formed by automatic machines, followed by seamless hot drawing and heat treatment to achieve optimal strength. Each cylinder then undergoes thread machining, hydrostatic testing, ultrasonic inspection, and surface coating. After thorough quality control and labeling, all products are carefully packed for safe transportation and global delivery.
The company's profound technical expertise and industry resources in gas cylinder manufacturing provide customers with high-quality products and professional services.

QUICK LINKS

PRODUCTS

CONTACT US

 Phone: +86-13805392219
 Email: cathy@riseon-yacylinder.com
 Add: No. 1102, Bocheng Road, Pudong New Area, Shanghai
Copyright © 2025 Shanghai Riseon Industry Co., Ltd. All Rights Reserved.  Sitemap | Privacy Policy